Operating Since 2006
Fast Responding Team
Hassle free Returns within 30 days
Buy Now, Pay Later
You can get in touch with our customer service team by sending an email to our Customer Service Team support@lectory.com.au or by filling in the below form.
or call us on +61 (02) 8386 0784
We're online between 10 AM - 4 PM, Monday - Friday.
General Inquiries
Sales Specialist
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Lectory Pty Ltd’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘Lectory Pty Ltd’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is . Our ABN is 91601490395. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
Return Policy
We take great care that each item is correctly described, authentic, not damaged or misrepresented in any way.
If, for any reason you are not satisfied with your purchase, please send us an email through Support@lectory.com.au so we can serve you better.
For customer "Change Their Mind" and wish to return the item they have received:
Notify us ASAP within 30 days of receiving the item.
The item must not be opened or damaged (We acknowledge the external box may have been opened for visual inspection, but nothing else must be opened or used).
Lectory Pty Ltd is not responsible for the "Buyer Changed Their Mind" return shipping cost, which means, the buyer needs to take care of the return action themselves.
5-15% of the total payment will be deducted from the returned payment for dispatching charge.
For defective item within the warranty period, which is usually 30 days unless otherwise stated the return will be processed under lectory eBay store return procedure:
Send us an email to support@lectory.com.au with a description of the issue and clear pictures, ( if a photo is necessary to prove that the item is faulty).
Once the item is confirmed to be defective, we will arrange a courier pick up and the postage label will be sent out to customer's Email address
( if the item is shipped through Auspost E-parcel, please find the E-parcel sticker on the original package and mark " Return to Sender" then drop it to the nearest post office)
Once we receive the returned item, we will provide replacement or refund according to customer's request after an inspection on the returned item.
Defective Returns on all products within 30 days of receipt:
If an item fails to work properly within the first 30 days of receipt, please email or call us.
We will process a partial refund for the returned postage fee.
Once the item is received we will determine if it can be repaired or needs replacement.
Please note that the item must be packaged properly for shipping to avoid damage.
Items received in damaged condition, smashed or modified in any way will void the warranty.
Please check item description for the warranty period.
Defective Returns on all products after 30 days of receipt:
If an item (other than a lamp/bulb) fails to work properly after the first 30 days of receipt, please call or email us.
The customer is responsible for the return postage fee.
Once the item is received we will determine if it can be repaired or needs replacement.
Please note that the item must be packaged properly for shipping to avoid damage.
Items received in damaged condition, smashed or modified in any way will void the warranty.
Please check item description for the warranty period.
The Lectory Pty Ltd (www.lectory.com.au) knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our Privacy Policy. By visiting Lectory Pty Ltd, you are accepting the practices described in this Privacy Notice.
The information we learn from customers helps us personalise and continually improve your shopping experience at Lectory Pty Ltd.
We receive and store any information you enter on our website or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customising future shopping for you, improving our store, and communicating with you.
You provide most such information when you search, buy, bid, post, participate in a contest or questionnaire, or communicate with customer service. For example, you provide information when you search for a product; place an order; provide information in Your Account (and you might have more than one if you have used more than one e-mail address when shopping with us); communicate with us by phone, e-mail, or otherwise; complete a questionnaire or a contest entry form; by providing employer, school, or other such information; participate in Discussion Boards; or provide and rate Reviews. As a result of those actions, you might supply us with such information as your name, address, and phone number; people to whom purchases have been shipped, including address and phone number; other people; the content of reviews and e-mails to us; and financial information.
We receive and store certain types of information whenever you interact with us. For example, like many websites, we use "cookies," and we obtain certain types of information when your web browser accesses Lectory Pty Ltd. A number of companies offer utilities designed to help you visit websites anonymously. Although we will not be able to provide you with a personalised experience at Lectory Pty Ltd if we cannot recognise you, we want you to be aware that these tools exist.
Examples of the information we collect and analyze include the Internet Protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information such as browser type and version, operating system, and platform; purchase history; the full Uniform Resource Locators (URL) clickstream to, through, and from our Web site, including date and time; cookie number; and products you viewed or searched for.
Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser to enable our systems to recognise your browser and to provide features such as Automatic Login and permanent Shopping Carts for storage of items in your Shopping Cart between visits. If you would like to know more, the "Help" section of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, cookies do allow you to take full advantage of some of Lectory Pty Ltd's best features, and we recommend that you leave them turned on.
To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from Lectory Pty Ltd if your computer supports such capabilities. If you do not want to receive e-mail or other mail from us, please adjust your account to reflect this by selecting "Unsubscribe" in the Newsletter menu.
Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only with the subsidiaries Lectory Pty Ltd controls and as described below.
We work closely with our affiliated businesses. In some cases, these businesses operate stores at Lectory Pty Ltd sell offerings to you at Lectory Pty Ltd. In other cases, we operate stores, provide services, or sell product lines jointly with these businesses. You can tell when another business is involved in your transactions, and we share customer information related to those transactions with that business.
We employ other companies and individuals to perform functions on our behalf. Examples may include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analysing data, providing marketing assistance, processing Credit Card payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.
We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of Lectory Pty Ltd, our users, or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.
Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.
As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of such Lectory Pty Ltd features as automatic login, and permanent Shopping Carts. You can add or update certain information on pages such as those listed in the My Account pages. When you update information, we usually keep a copy of the prior version for our records. If you do not want to receive e-mail or other mail from us, please adjust your account to reflect this in the Newsletter menu.
Lectory Pty Ltd does not sell products for purchase by children. If you are under 18, you may use Lectory Pty Ltd only with involvement of a parent or guardian.
If you choose to visit Lectory Pty Ltd, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law of Australia. If you have any concern about privacy at Lectory Pty Ltd, please send us a thorough description to info@lectory.com.au, and we will try to resolve it. Our business changes constantly. This Notice and the Conditions of Use will change also, and use of information that we gather now is subject to the Privacy Notice in effect at the time of use. We may e-mail periodic reminders of our notices and conditions unless you have instructed us not to, but you should check our website frequently to see recent changes.
