Returns Policy

Please read below for an overview of our Return Policy

For customers who "Change Their Mind" and wish to return the item they have received:

• Initial postage is not refundable for Change in Mind Returns & Furniture Items.
• Notify us ASAP within 30 days of receiving the item.
• The item must not be used or damaged, initial packages or boxes should be returned together with the item. 
• Lectory Pty Ltd is not responsible for the "Buyer Changed Their Mind" return shipping cost, which means, the buyer needs to take care of the return action themselves
• 15% of the total payment will be deducted from the returned payment for the dispatching charge.
• International air freight shipping is optional at extra cost.
• International shipping freight is non-refundable. 

For defective items within the warranty period, which is usually 30 days unless otherwise stated, the return will be processed under Lectory store return procedure:

• Lodge a dispute case through our website with a description of the issue and clear pictures, (photos that are necessary to prove the faulty issue).
• Our support team will respond within 24-48 hours, once the item is confirmed to be defective, Lectory will provide an RMA number as a reference for the return.
• Attention: returned products without a valid RMA reference will be Refused to be accepted on delivery.
• Once the item is confirmed to be defective, we will arrange a courier pick up and send a postage label to the customer through Email.
• If the item is shipped through Auspost E-parcel, please find the E-parcel sticker on the original package and mark " Return to Sender + RMA Number" then drop it at the nearest post office.
• Once we receive the returned item, we will provide a replacement or refund according to the customer's request after an inspection of the returned item.
• We do not offer refunds for Commercial orders of Furniture Products, please check our terms and conditions with our sales team before placing a commercial order.
• For Minor Defects or Paint Damage During Transit on Furniture Items that can be solved by sending necessary replacements are not eligible for a faulty return.
• Lectory will provide necessary replacements and retrieve the damaged items at Lectory's own cost for damaged furniture items.
• Customers can also refuse to accept replacements and choose to return the Furniture Item as a "Change In Mind Return" or for store credit only.
• Attention: Initial postage is not refundable for Furniture Items.

Defective Returns on non-furniture products within 30 days of receipt:

• If the product fails to work as described within the first 30 days of receipt, please lodge a dispute case through our website.
• We will issue return labels or partial refunds to cover the return postage for defective products only.
• Any other products returned along with the confirmed defective products will be treated as "Change In Mind Return".
• Once the item is received we will determine if it can be repaired or needs replacement.
• Please note that the item must be packaged properly for shipping to avoid damage.
• Items received in damaged condition, smashed or modified in any way will void the warranty.
• Please check the item description for the warranty period.

Defective Returns on all products after 30 days of receipt:

• If an item (other than a lamp/bulb) fails to work properly after the first 30 days of receipt, please call or email us.
• The customer is responsible for the return postage fee.
• Once the item is received we will determine if it can be repaired or needs replacement.
• Please note that the item must be packaged properly for shipping to avoid damage.
• Items received in damaged condition, smashed or modified in any way will void the warranty.
• Please check the item description for the warranty period.